Frequently Asked Questions
Have questions? We've got answers! Can't find what you're looking for? Call us at (832) 360-2600
What are your business hours?
We are open Monday through Saturday from 7:30 AM to 6:00 PM. We are closed on Sundays, but offer courtesy pickup from 6:00 PM to 7:00 PM on Sundays.
What vaccinations are required?
All pets must be current on the following vaccinations:
- Rabies
- Distemper/Parvovirus (DHLP)
- Bordetella (updated every six months)
Vaccinations should be administered at least 10 days prior to arrival.
How much does boarding cost?
Standard Kennel: $73.00/night (first pet), $53.00/night (additional pet)
Private Camera Suite: $100.50/night (first pet), $53.00/night (additional pet)
Kitty Condominium: $45.00/night
*Medication services available for $4.00 per dosing
Do you offer daycare services?
Yes! Our daycare services are:
- $46.00 per day (standalone daycare)
- $28.00 per day (with grooming or boarding)
- $18.00 for 3 hours or less
Full day is 7:30 AM to 6:00 PM Monday through Saturday. First visit is complimentary!
Can I watch my pet on camera?
Yes! We offer private camera suites where you can view your pet in real-time from any smartphone or tablet using the Amcrest View Pro app. Whether you're across town or across the world, you can check on your pet anytime!
What grooming services do you offer?
We offer comprehensive grooming services including:
- Full Groom (haircut, bath, nails, ears)
- Bath & Trim
- Deshedding Treatment
- Breed-Specific Styling
- Hand Stripping of Undercoat
- Puppy Introduction Services
Do you offer swimming lessons?
Yes! We offer professional swimming lessons in our temperature-controlled pool. All ages, sizes, and swimming abilities are welcome. We provide size-appropriate life vests and an experienced employee is always in the pool with the dogs.
Swim Lessons starting at $26.00!
What is your cancellation policy?
Boarding: A $100.00 deposit is required per room. For cancellations 7+ days before arrival, you'll receive an 80% refund or full account credit. The deposit is forfeited for no-shows or late cancellations.
Grooming: Please call 48 hours in advance to cancel. No-call/no-show will result in additional charges on your next appointment.
Can I bring my pet's own food and bedding?
Food: Yes! You're welcome to bring your pet's own food. We also offer premium Pro Plan dog kibble at no additional charge.
Bedding: You may bring one small blanket or towel per dog. Large items and stuffed bedding cannot be accepted. Each dog may also bring two toys from home.
*Please note: Items may be lost or damaged due to our daily cleaning procedure. We cannot be responsible for items left with us.
Where are you located?
We're located at 3222 Marquart St, Houston, TX 77027, between Highland Village and River Oaks.
Still Have Questions?
We're here to help! Give us a call and we'll be happy to answer any questions you have.
Call (832) 360-2600